RETURN POLICY

RETURNS

Our first priority is your satisfaction! If you have any problems at all with your order, please let us know. If for any reason you are unhappy with your purchase, you may return your item within 30 days for in-store credit. Unfortunately, Goldie Lew is unable to refund your purchase for returns. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Unless there is an error with your order, we will not be able to provide you with a return shipping label. Additionally, if your item arrived broken or damaged and you elected out of shipping insurance at checkout, we will not be able to provide you with a return shipping label.

  • Email goldielewcs@gmail.com with your order number, item, and reason for return.
  • Package item in original packaging and return to us.
  • You will receive your store credit via email once we receive your return and process it. Please allow 3-5 business days for processing.

EXCHANGES

If you would like to exchange your item for a different item or size, you may exchange it within 30 days of receiving it. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Unless there is an error with your order, we will not be able to provide you with a return shipping label. Additionally, if your item arrived broken or damaged and you elected out of shipping insurance at checkout, we will not be able to provide you with a return shipping label.

  • Email goldielewcs@gmail.com with your order number, item, and item or size you would like to exchange for. 
  • Package item in original packaging and return to us. 
  • You will receive your new item or size once we have received your return and processed it. Please allow 3-5 business days for processing.
  • You will receive an email with the tracking number of your new item once it ships. 

REPAIRS

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free, plus shipping charges. If you need a piece of jewelry repaired it will be sent to our manufacturer or Goldie Lew Team, depending on who created it. Please allow 6-8 weeks turnaround time for pieces that need to be outsourced and one week for pieces repaired in-house.

  • Email goldielewcs@gmail.com with what item you need repaired and your order number if available. 
  • You will be directed to goldielew.com where you can purchase the repair package that covers shipping costs.
  • We will provide you with a return shipping label. 
  • Please package the item(s) in protective packaging and send it our way.
  • Once we receive the item back from repairs, we send it back to you and email you with a tracking number.

EXTERNAL REPAIRS (OUTSIDE SOURCE) $20.00

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free. If you have a piece of jewelry that needs to be repaired, we will send it to our source who created it. We will take care of the shipping charge to have it sent back to us at Goldie Lew, to our outside source and back to you for a flat rate of $20.00. Please allow 6-8 weeks turnaround time once it is received. If you have any questions regarding this, please contact our customer service goldielewcs@gmail.com

INTERNAL REPAIRS (IN HOUSE) $10.00

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free. If you have a piece of jewelry that needs repaired, it will be sent to the Goldie Lew Team. We will take care of the shipping charge to have it sent back to us at Goldie Lew and then back to you for a flat rate of $10.00. Please allow 1-2 weeks turnaround time once it is received. If you have questions regarding this, please contact our customer service goldielewcs@gmail.com.