RETURN POLICY

GOLDIE LEW JEWELRY

RETURNS, EXCHANGES, & REPAIRS POLICY

RETURNS

Our first priority is your satisfaction! If you have any problems at all with your order, please let us know. If for any reason you are unhappy with your purchase, you may return your item within 15 days for in-store credit. Unfortunately, Goldie Lew is unable to refund your purchase for returns. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

  • Visit returns.goldielew.com and follow the steps to return your item. 
  • Package item in original packaging and return to us.
  • You will receive your store credit via email once we receive your return and process it. Please allow 5-7 business days for processing.
  • If you have any questions at all, please feel free reach out to goldielewcs@gmail.com

Please note, that if an item ends in .99, it will not be eligible for a return. These items are final sale. 


EXCHANGES

If you would like to exchange your item for a different item or size, you may exchange it within 15 days of receiving it. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging. 

  • Visit returns.goldielew.com and follow the steps to return your item. 
  • Package item in original packaging and return to us. 
  • You will receive your new item or size once we have received your return and processed it. Please allow 3-5 business days for processing.
  • You will receive an email with the tracking number of your new item once it ships. 

REPAIRS

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free, plus shipping charges. If you need a piece of jewelry repaired it will be sent to our manufacturer or Goldie Lew Team, depending on who created it. Please allow 8-10 weeks turnaround time for pieces that need to be outsourced and two weeks for pieces repaired in-house.

  • Email goldielewcs@gmail.com with what item you need repaired and your order number if available. 
  • You will be directed to goldielew.com where you can purchase the repair package that covers shipping costs.
  • We will provide you with a return shipping label. 
  • Please package item in protective packaging and send it our way.
  • Once we receive the item back from repairs, we send it back to you and email you with a tracking number.

External Repairs - $20.00

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free, plus shipping charges. If you need a piece of jewelry repaired, we will send it to our manufacturer who created. Please allow 6-8 weeks turnaround time. 


Internal Repairs - $10.00

To provide you with the best possible service, we will arrange repairs on all jewelry purchased from Goldie Lew for free, plus shipping charges. If you need a piece of jewelry repaired, it will be sent to the Goldie Lew Team. Please allow one week turnaround time once it is received.